Kistek offers a 1 year warranty on all products from manufacture or processing defects. Damage to the product due to neglect and/or misuse will void the warranty. We offer a 30 day, money back guarantee on items produced and shipped by Kistek. Custom orders and digital products are not eligible for the money back guarantee and are not under warranty. Contact us by phone (931) 588-2095, or by email [email protected] to start a warranty claim or return. Some items may incur a restocking fee of 10% of the product cost. Products that return damaged may not be eligible for a refund.